Customer Service

Frequently Asked QUestions

RETURNS

OUR RETURN POLICY

PLEASE NOTE NO SALE ITEMS CAN BE RETURNED OR EXCHANGED OR REFUNDED
Items can be returned back to us for store credit and not cash.
Your items will need to be in their original condition, undamaged and unused.
You can send your return back within 7 days of receiving your items.
You will need to cover the cost of return postage.
No returns can be made after 7 days.
Once we receive the item the store credit will be emailed to you.
Store credit will be the amount that you paid, MINUS THE FIRST SHIPPING COST.

RETURN INSTRUCTIONS

Notify us at info@saltbay.co.za.
Book a courier through any company you choose
Send it to: 21 Koppiefontein Cnr De Meer and Veldspaat street, Bendor, Polokwane, Limpopo, 0699
Please include your name and order number in the parcel

PAYMENTS

Saltbay accepts Visa and MasterCard, and any other methods, which may be clearly advertised on the website. Cheques and EFTs are not accepted.

The customer confirms that they are specifically authorised to use the credit/debit card or any other form of payment or that they have been given authorisation from the owner of such credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.

If the issuer of your payment card refuses to authorize payment to Saltbay, Saltbay will not be held liable or accountable for any delay or non-delivery of the product ordered.

Saltbay takes reasonable care in ensuring that our website is secure. All payment transactions on this site are processed using PayFast, a secure online payment gateway that encrypts customers’ card details in a secure host environment.

If a customer has registered an account via the Saltbay website, Saltbay will securely store their credit/debit card details on our systems. These details will be fully encrypted and only be used to process transactions the customer has initiated ensuring your details are secure.

Saltbay takes reasonable care, as far as it is in Saltbays power and control to do so, to keep the customer’s order details and payment secure, but in the absence of negligence on Saltbays part, Saltbay cannot be held liable for any loss the customer may suffer if a third party procures unauthorized access to any data the customer provides when accessing or ordering from the website.

Terms & Conditions

This website is operated by Saltbay. Throughout the site, the terms “we”, “us” and “our” refer to Saltbay. Saltbay offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

APPLICATION OF STANDARD TERMS AND CONDITIONS

All customers shall be bound by these standard terms and conditions of sale in all transactions relating to all purchases of the Products using the On-Line Portal, as well as any other activity or usage related to the website.

TERMS OF ONLINE STORE

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

ORDERS AND PRICING

All orders are subject to acceptance and availability. We do not hold your shopping basket, which means that other customers may purchase items in a customer’s shopping basket until final payment has been processed and a confirmation email has been received from Saltbay.

Saltbay may offer products that are out of stock, or that have recently become out of stock and have not yet been clearly displayed or updated on the website as so. Saltbay may also offer products on a pre-order basis where an estimated delivery date will be provided. Therefore, there is the possibility of making an advance payment for some items. Advance purchases will be subject to unique delivery lead times dependent on when stock becomes available, which will vary from product to product. A customer’s rights regarding advance purchase are the same as those for any other purchase at Saltbay.

Saltbay may, on occasion, be unable to deliver advance payment products. In these circumstances the customer will be notified by email and refunded the advance payment.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Saltbay reserves the right not to accept a customer’s order at Saltbay sole discretion. Saltbay will not be liable to a customer or any third party by reason of Saltbay withdrawing any merchandise from the website for any reason whatsoever and howsoever.

Should Saltbay may discover an error in the pricing, description or imagery of products, as well as delivery costing’s and lead times. Saltbay will inform the Customer of an error directly via email, and Saltbay shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. In this case, the customer has the right to cancel their purchase, and will be refunded the full amount paid. In the event that products are recalled in transit, Saltbay will process the customer refund once the product has arrived back at Saltbay Headquarters safely.

PAYMENTS

Saltbay accepts Visa and MasterCard, and any other methods, which may be clearly advertised on the website. Cheques and EFTs are not accepted.

If the issuer of your payment card refuses to authorize payment to Saltbay, Saltbay will not be held liable or accountable for any delay or non-delivery of the product ordered.

PROMOTIONAL CODES

Promotional codes are non-transferable and there is no cash alternative for these codes. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be used by the date advertised, if provided.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

OWNERSHIP
Saltbay hereby reserves its right to ownership of all products ordered, until the products have been fully paid for by the customer, regardless of whether the products have been delivered or not.

RISK
The risk in and to the products shall pass to the customer upon delivery of the products to the customer, albeit that ownership of the products may remain vested in Saltbay.

INDEMNITY

Saltbay shall not be liable at any time for any claims of whatsoever nature and howsoever arising for the direct or consequential loss or damage which may be sustained by the customer or any other person in connection with the use of the products or the Saltbay website and its contents and so the customer agrees to indemnify Saltbay against all such claims.

CONFIDENTIALLITY
Saltbay and the customer agree to keep information that they receive from one another confidential by using the same degree of care that they would otherwise use to protect their own private information. Saltbay will not disclose any customer’s confidential information to anyone else, unless the customer allows Saltbay to do so. The customer agrees to do the same with any confidential information received about Saltbay. Saltbay can, however, disclose the customer’s confidential information to Saltbay employees and contractors who require the information in order to perform their obligations in terms of this agreement. This includes disclosing a customer’s information to third parties for the purposes of background and credit checks prior to authorizing orders.

By visiting, browsing and using www.fleurclothing.co.za, the customer consents to Saltbay use of Cookies, and when a customer places an order, they are agreeing that they have authorisation to use the payment method they submit to Saltbay.

Submission of any private details by a customer is confirming that the customer has done so with the understanding they have read, understood and consented to these Terms and Conditions in full.

The customer gives consent to Saltbay to store any personal information provided by the customer. Should a customer wish to repeal this, the customer should do so by providing a written request and sending it to www.fleurclothing.co.za

Any card and/or payment details saved by the customer will never be shared with third parties unless for the purposes of a credit check.

Any telephone calls made to Saltbay may be recorded for quality purposes, record keeping and training. By telephoning Saltbay, the customer consents to the storing and use of this information by Saltbay.

All marketing and newsletter functions on the Saltbay website offer opt-out or unsubscribe functions that the customer is free to utilize at their own discretion should they wish to do so.

Saltbay reserves the right to share the customer’s private information, both within the Saltbay company and to third parties, for the purposes of processing, managing and delivering an order, tracking an order, refunding or returning or exchanging an order, following up on an order, for fraud, background and credit checks, when there is a legal obligation to do so, to collect website traffic and sales information and forecast trends, and for marketing and demographic studies conducted all for internal purposes.

Saltbay will never sell the customer’s personal information to any third-party marketing agencies or companies.

BREACH
Saltbay reserves the right to cancel or terminate any contract concluded between itself and another party which contract is subject to these terms and conditions for any reason shall be without prejudice to any commitment by either party to the other which shall have accumulated and become owing at the time of the cancellation or termination

If the customer breaches the Terms and Conditions set out and Saltbay chooses not to take action against the customer, Saltbay is still entitled to use their rights and remedies in any other situation that may arise where the customer may breach the Terms and Conditions.

LEGAL COSTS
In the event that Saltbay takes legal action against any customer and Saltbay is required to instruct a firm of attorneys to apply such legal action the customer shall be liable for the payment of all legal costs incurred by Saltbay in starting such legal action.

COMPLAINTS

All complaints can be directed via email to admin@fleurclothing.co.za

APPLICABLE LAWS
The terms and conditions pertaining to any products or services appearing on this website shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Ordering any of the products or services offered on this website or pages will constitute the users consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of the terms and conditions pertaining to this Site or such merchandises or service.

PERSONAL INFORMATION

We respect your privacy and will take reasonable measures to protect it, as more fully detailed below.

Should you decide to register as a user on the Website, we may require you to provide us with personal information which includes but is not limited to –

your name and surname;
your email address;
your physical address;
your gender;
your mobile number; and
your date of birth.

The personal information collected from you will be used in the following ways:

To verify your identity
To confirm and fulfil your order
To administer your payment
To deliver the merchandise you have purchased from us
To update you on the delivery of the merchandise
For customer support purposes
To provide you with relevant product information

You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything. We will not, without your express consent use your personal information for any purpose other than as set out below:

in relation to the ordering, sale and delivery of Goods;
to contact you regarding current or new Goods or services or any other goods offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us);
to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (unless you have opted out from receiving marketing material from us); and
to improve our product selection and your experience on our Website by, for example, monitoring your browsing habits, or tracking your sales on the Website; or disclose your personal information to any third party other than as set out below:
to our employees and/or third-party service providers who assist us to interact with you via our Website, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently;
to our divisions, affiliates and/or partners (including their employees and/or third-party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless you have opted out from receiving marketing material from us);
to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions;
to our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc). However, our contracts dictate that these service providers may only use your information in connection with the services they perform for us and not for their own benefit;
to our suppliers in order for them to liaise directly with you regarding any faulty Goods you have purchased which requires their involvement; and
to any Third-Party Seller for purposes of sending you an invoice for any Goods purchased from such Third-Party Seller, which disclosed information will be limited to your email address.

We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, order of court or legal process served on us, or to protect and defend our rights or property. In the event of a fraudulent online payment, Saltbay is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

We will ensure that all of our employees, third party service providers, divisions, affiliates and partners (including their employees and third-party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information.

DISCLOSURE OF PERSONAL INFORMATION

Saltbay and the customer agree to keep information that they receive from one another confidential by using the same degree of care that they would otherwise use to protect their own private information. Saltbay will not disclose any customer’s confidential information to anyone else, unless the customer allows Saltbay to do so. The customer agrees to do the same with any confidential information received about Saltbay. Saltbay can, however, disclose the customer’s confidential information to Saltbay employees and contractors who require the information in order to perform their obligations in terms of this agreement. This includes disclosing a customer’s information to third parties for the purposes of background and credit checks prior to authorizing orders.

Saltbay will never sell the customer’s personal information to any third-party marketing agencies or companies.

MARKETING MATERIAL AND OPT-OUT PROVISIONS

All marketing and newsletter functions on the Saltbay website offer opt-out or unsubscribe functions that the customer is free to utilize at their own discretion should they wish to do so.

SECURITY OF PERSONAL INFORMATION

Saltbay takes will take all the necessary and reasonable steps to protect your personal information by:
Restricting access to your personal/private information
Maintaining technology products to prevent unauthorized computer access
Securely destroying your personal/private information when it is no longer required or needed for our record retention purposes.

CHANGES TO THE PRIVACY POLICY

Saltbay reserves the right to modify and change the Privacy Policy set out at any given time. Changes to this policy will be published on our website.