Customer Service

How Can We Help You?

  • All our photos are taken by us of the physical items and we do not use “internet photos” for marketing, so if the item is not what you expected we will still offer store credit for your return – no cash refund will be given in this case.
  • PLEASE NOTE NO SALE ITEMS CAN BE RETURNED OR EXCHANGED OR REFUNDED
  • Items can be returned back to us for store credit and not cash.
  • Your items will need to be in their original condition, unworn/unwashed and unstained.
  • You can post your return back within 7 days of receiving your items.
  • You will need to cover the cost of return postage. 
  • No returns can be made after 7 days.
  • Once we receive the item the store credit Will be emailed to you.
  • Store credit will be the amount that you paid, MINUS THE FIRST SHIPPING COST (we only include one shipping cost per order so the second item/size your order you will have to pay shipping extra.)

 

Delivery takes between 3-7 working days.

We make use of the PayFast payment interface. PayFast has many automated and manual checks in place to protect both buyers and sellers from fraudulent transactions.
PAYFAST SECURITY FEATURES
  • PCI-DSS Level 1 Compliant.
  • Use Extended Validation SSL with 256-bit encryption. Only two of the four major South African banks use this –the highest– level of encryption currently available. All sensitive info is encrypted within their own database.
  • Run penetration testing on their system on a weekly basis to look for vulnerabilities.
  • Their entire site, blog, payments page and help site all are served off secure servers. 3D-Secure is in place for all credit card transactions.
  • Use GEO IP tracking to see where transactions are originating from and look for mismatches between this and the card’s issuing country.
  • Their system automatically checks for suspicious payment velocity.
  • Use BIN/IIN validation to check for card-issuing bank locations and merchants can choose to enable/disable payments from certain countries.
  • Payments and card details are automatically checked against large online databases of blacklisted details.
  • All suspicious transactions are manually reviewed.

Absolutely. Our salts are natural.

No Iodine

NO added fillers

No artificial colorants

No MSG

NO SUGAR

NO preservatives

NO GLUTEN

Low in sodium